Last updated: June 8, 2026
Thank you for purchasing a subscription or digital service from Impulsa.
This Policy details when you may be entitled to withdraw from a transaction and/or receive a refund, and how to request one. It applies to transactions completed by both consumers and businesses.
If local consumer protection laws provide you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this Policy limits your mandatory consumer rights.
For any questions about this Policy or to request a refund, please contact us at impulsajob@gmail.com.
This Policy forms part of the Impulsa Terms of Service and is subject to their terms and definitions. If there is any inconsistency, the Terms of Service will prevail.
1.1. Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
1.2. Impulsa may issue refunds on a discretionary basis (see Section 7 below) or if you exercise an applicable statutory withdrawal or refund right (see Section 2 below).
1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, unauthorized activity, or other manipulative behavior.
1.4. This Policy does not affect consumer rights relating to services that are not as described, materially defective, or not fit for their intended purpose.
1.5. Refund requests must be made within the applicable statutory or discretionary period described below.
1.6. If you receive a refund in accordance with this Policy, access to the relevant subscription, content, services, and features may cease immediately.
2.1. Where local consumer protection laws grant unconditional withdrawal rights, those rights apply and override this Policy.
2.2.1. Consumers have a 14-calendar-day statutory right to withdraw from certain digital content and digital service contracts and receive a full refund.
2.2.2. The right to withdraw applies to the initial purchase of a subscription and to the first payment under a subscription agreement. It does not generally apply to subsequent subscription payments except where required by law.
2.2.3. If a subscription includes a free trial period, consumers may have an additional withdrawal period following the first paid subscription charge, where required by applicable law.
2.2.4. The right to withdraw does not apply to digital content or digital services that have already been fully performed, accessed, used, downloaded, streamed, or otherwise consumed where the consumer has expressly consented to immediate performance and acknowledged the loss of the withdrawal right, where permitted by law.
2.2.5. To exercise this right, a refund request must be submitted within 14 calendar days of the relevant transaction date.
2.3. Consumers residing outside the jurisdictions listed above may be entitled to statutory refund or withdrawal rights under applicable local laws. Such rights shall apply to the extent required by law.
3.1. To withdraw, cancel, and/or request a refund, contact Impulsa using the following method:
Email: impulsajob@gmail.com
Please include:
3.2. If eligible, refunds will be processed using the original payment method where possible and within a reasonable period following approval.
3.3.Impulsa's transaction records may be used to verify eligibility and timing but will not override any statutory rights.
3.4. If you are unsure whether you are eligible for a refund, please contact us and we will do our best to assist.
3.5. If a transaction is not eligible for a refund, you may still cancel your subscription at any time to prevent future billing. Cancellation will take effect at the end of the current billing period unless otherwise required by law.
If you experience persistent technical issues with the Impulsa platform or a material defect that prevents you from accessing the core features or benefits of the service:
5.1. Subscription access remains active until the end of the applicable billing period unless a refund is granted.
5.2. Refund eligibility for subscriptions, renewals, upgrades, add-ons, and one-time purchases follows the same criteria described in this Policy unless local law provides otherwise.
5.3. Digital services, interview preparation materials, AI-generated content, downloadable resources, and other digital products that have been fully delivered and substantially accessed may be non-refundable where permitted by law.
6.1. We encourage customers to contact Impulsa before initiating a chargeback or payment dispute with a bank, card issuer, or payment provider.
6.2. If a chargeback or payment reversal is initiated, access to the relevant services may be temporarily suspended while the matter is reviewed.
6.3. Upon receipt of a chargeback or dispute, Impulsa may provide transaction records, payment details, and evidence of service delivery to the relevant payment provider.
6.4. Nothing in this section affects any lawful rights you may have to dispute a charge under applicable law or payment provider rules.
7.1. Impulsa may, at its sole discretion, issue a refund if a request is submitted within 14 calendar days of the transaction date. Submission of a request within this period does not guarantee a refund.
7.2. All refund requests are reviewed on a case-by-case basis. Relevant factors may include the nature of the service, the reason for the request, account activity, usage or consumption of the service, and any applicable contractual terms.
7.3. Impulsa may approve a refund in full, approve a partial refund, or decline the request.
7.4. Any discretionary refund granted by Impulsa is voluntary and does not create an obligation to provide refunds in the future, including for similar requests.
8.1. Impulsa may update this Policy from time to time.
8.2. The version in effect at the time of the transaction governs that transaction. We recommend saving a copy for your records.
This Policy is governed by and interpreted in accordance with the laws specified in the Impulsa Terms of Service. Any complaints or disputes relating to this Policy shall be resolved in accordance with those Terms.